Dialog Enables Facilitation of Psychosocial Support Through NCPA and Yeheli.lk/Thozhi.lk Initiatives

The COVID-19 lockdown, a mass effort across the country to save lives, have also put one vulnerable segment at risk; the many women and children who are sharing the same roof with their abusers. With this time of crisis generating stress throughout the population, Dialog Axiata PLC, Sri Lanka’s premier connectivity provider has stepped forward to provide psychosocial support and manage the wellbeing of all Sri Lankans during this period by enabling the multiple initiatives conducted by the National Child Protection Authority (NCPA) and Yeheli.lk/Thozhi.lk.

Dialog provided connectivity solutions and devices to the National Child Protection Authority to help establish a Remote National Psycho-Social Support Service (RNPSSS) by equipping 25 District Psycho-Social Officers (DPSO) and 10 NCPA Psycho-Social Officers (NPSO) with the necessary resources to help diminish the surge in violence against children within homes and ensure the wellbeing and protection of children in Sri Lanka during these challenging times.

Simultaneously, with the increasing cases of domestic violence being reported during this lockdown period, Yeheli.lk/Thozhi.lk, a free trilingual advisory service which also acts as a personal wellbeing assistant, conducted a multitude of awareness programmes to ensure the wellbeing of the affected and make it easier for them to feel supported through this lockdown period. Additionally, Yeheli.lk/Thozhi.lk conducted multiple awareness campaigns on the prevention of COVID-19 with Health Promotion Bureau, advising the public on what to do and how to prevent the spreading of the virus.

Yeheli.lk/Thozhi.lk is an anonymous messaging platform that connects users with expert advice, available on web and android. The trilingual service digitally connects subject matter experts to user queries with its intelligent platform and is re-inventing the way people access specialist advice.

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